Singapore Pools is a unique entity that is both a state-owned enterprise and a socially responsible organisation. The company provides a regulated environment for gambling and contributes generously to charitable causes. As a result, it is a model for other gaming operators worldwide. But it also has some downsides that potential customers should be aware of.
It was established in 1968 to counter illegal gambling activities and provide people with a safe and trusted venue for betting. Its diversified business portfolio and robust corporate governance practices have helped it become a world-class responsible gaming operator. In addition, its corporate values of respect, innovation, customer care, integrity, and community service guide it in its operations.
As one of the largest and most trusted gambling companies in Singapore, it employs more than 3,000 people. Its employees have a strong commitment to ensuring the company remains secure and fair for its players. It uses the latest encryption standards to protect customer data, and is a member of the WLA Responsible Gaming Framework Level 4.
The website is designed for mobile devices, and it provides easy navigation through its laconic interface and user-friendly features. The app is available for iOS and Android users, and you can download it from the official Singapore Pools page. To do so, click on “App Download” in the account section of the site or scan a QR code.
In addition to providing a variety of gaming options, singapore pools also offers sports betting. Its main markets are football and motor racing, while its lottery offerings include 4D, TOTO, and Singapore Sweep. The company has been able to improve its operational efficiency through the use of technology and processes, including streamlining the process for winning ticket collections and improving staff productivity.
It has also improved its customer service through an innovative solution called iShine Cloud. The system allows Singapore Pools to onboard and manage charity accounts online, giving donors the option of making a donation through the platform instead of directly through the charity’s bank account. It has also allowed Singapore Pools to keep charities running during the COVID-19 crisis and will continue to expand solutions for nonprofit organisations in the future.
iShine Cloud has enabled the company to reduce manual processing costs by up to 90%, increase transparency and accountability, and increase donor confidence. The platform will soon be used to onboard and manage all of the charity funds that Singapore Pools manages for its clients. It is also expected to boost overall revenue by 25%, and increase the number of donations received. In addition, it has boosted its reputation as an employer of choice with improved recruitment and retention practices.